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Customer
Survey |
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We are
committed to the continuous improvement of our
service; therefore, it’s important to us that
Humming bird Car Rental service is efficient,
satisfying and hassle-free as possible and that
our services and staff met the high standards you
expected of them. This
evaluation form will assist us to determine if we
need to make any changes necessary to enhance the
level of our service.
INSTRUCTIONS
Please rate the service on a scale of (1-5) that represents your chosen
response to each question. 5 is the highest and 1 the lowest:
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Reservations |
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How
easy it was to make your
reservation?
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Did
we send you confirmation of your
reservation? |
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Phone
representative was helpful |
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Humming
Bird staff in Jamaica |
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First
greeting was warm and friendly |
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Were
you dealt with immediately on
arrival? |
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Terms
of rental explained to you at the start of
rental? |
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Your
vehicle |
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Was
your vehicle available at the time
agreed? |
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Vehicle
was in good condition |
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Overall
service |
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Overall
Experience with Humming Bird Tours. |
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Would
recommend Humming Bird Tours to People I know
visiting Jamaica. |
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Make
and Model of the car |
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Please
tell us what you liked about our service?: |
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Have
you any suggestions that will help us to improve
our overall
service? |
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What is
Important to you? |
When
you rent a car, what are the factors that you take
into consideration and how important are they to
you? Please rate the following factors in terms of
importance, with 5 being very important and 1 not
important at all |
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Reputation
of the car rental company |
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Price
of car rental |
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Reliability
of the car |
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Size
of the car |
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Your
details |
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